At MyPharmacyBags, we want you to be completely satisfied with every order. If there is an issue with your goods, please review our return and refund policy below.
We accept returns in the following circumstances:
We are unable to accept returns for:
To initiate a return, please contact us within 14 days of delivery via one of the following:
Please include your order reference number, a description of the issue, and photographs of any damaged or incorrect items. We will respond within 1 business day.
Once your return is approved:
Approved refunds will be processed within 5–10 business days of us receiving the returned goods. Refunds are issued to the original payment method used at checkout.
For short deliveries or minor issues, we may offer a replacement shipment or account credit instead of a refund, subject to your preference.
If you prefer a replacement rather than a refund for damaged or incorrect goods, we will dispatch the replacement order within 48 hours of confirming your claim, subject to stock availability.
If you are not satisfied with our response, please escalate to trade@mypharmacybags.com and we will endeavour to resolve the matter fairly. This policy does not affect your statutory rights under UK consumer and business law.
For all return and refund enquiries, please use our Contact page or WhatsApp us directly for the fastest response.